Remote Support Privacy and Security

Unlike traditional computer companies NetResponse do not make site visits i.e. we don't come to your home or office to fix a problem. Instead we provide all our support and services over the internet, telephone, live chat or email.

Thanks to advances in internet connections we are able to use software (remote control software) that connects us to your computer, as if we were sitting in front of it. This sort of control worries many people, as it should.

Below is a list of important facts that protect your privacy and we hope will give you the confidence to use NetResponse.

1. We can only connect to your computer if you give us permission
2. Once the remote session has completed the remote control software automatically uninstalls
3. The remote control software can only be installed with your permission
4. You can disconnect the remote session at any time
5. You will see exactly what we are doing on your computer screen
6. The connection to your computer is encrypted and cannot be hijacked by a 3rd party
7. You can ask for the remote session to be recorded

 If you have any concerns please Contact Us