Computer Support Services

computer supportHaving a reliable IT system that can deliver is crucial for a business to succeed

As an established IT support company in Dorset we have experience working with a wide variety of businesses and we know every business is different and so provide a technical support service that is customised to your requirements and budget. We can provide fully managed IT support at a fixed rate through to ad-hoc break-fix support for a single computer on a Pay As You Go basis.

 

Our IT Support Services

Flexible Support  - One off, Rolling monthly or long term suppport options

Experience  - Our support team has years of IT experience & a wide range of skills

Helpdesk  - Full time helpdesk during business hours, with out of hours by agreement

Responsive  - Most support issues are resolved within 1 hour of first contact

Network Supportnetwork support

Cisco qualified network engineers keeping your business connected

  • Supported network equipment - routers, switches and firewalls....
  • All major brands supported - Cisco, HP, Linksys, Huawei and Netgear
  • Network technologies - WAN, LAN, fibre, EFM, ADSL, CAT 5 \ 6 and WiFi
  • Configuration, setup, security, performance optimisation & break fix

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Server Supportserver support

Experienced server specialists resolving most support issues within 1 business day

  • Support for all Windows server operating systems 2003 to 2016
  • Fully managed support or one time break fix service
  • Pay As You Go or fixed rate payment plans available
  • Data recovery and system restore
  • Repair boot failures and Windows start up problems

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Windows Desktop Computer Supportwindows desktop computer support

Fast, professional, remote and on-site support for Window's desktop computers and laptops

  • Operating systems - Windows Vista, Windows 7 and Windows 10
  • All Makes and models, including Dell, HP, Lenovo, Acer and ASUS
  • Hardware upgrades and repairs
  • User Application support - email, Microsoft Office, web browsers etc

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Apple Mac Supportapple mac support

Professional Mac computer support for businesses

  • Support for all versions of OS X - Mavericks, Yosemite and El Capitan
  • Mac models - MacBook, MacBook Pro, iMac, Mac Pro and Mac mini
  • Hardware upgrades and repairs for most models
  • Help and advice purchasing Apple equipment
  • Experienced working with Macs in a Windows environment

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Cloud Service Supportcloud support

Setting up and resolving issues with cloud services

  • Help with setup and configuration of a cloud service - Hosted server, Hybrid cloud, hosted phone system etc
  • Resolve cloud service issues on your behalf with the provider
  • Help and advice purchasing the right cloud solution for your business
  • Support with Microsoft Azure, Rackspace, Google, Amazon and others

 
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Phone System Supportphone support

Support for hosted & on-premise IP PBX systems regardless of provider and manufacturer

  • Remote and onsite support service
  • Many IP based phone systems supported
  • Cloud hosted and local onsite systems
  • Supply hardware and installation of telephone systems

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Smartphone and Tablet Supportphone tablet support

Keep your mobile office operational and connected

  • Android, Apple IOS and Windows devices
  • iPads, iPhones, tablets and smartphones
  • Hardware upgrades and repairs and app support
  • Connectivity issues, installations and startup problems

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